Policies
Terms of use
Welcome to our online store!
By accessing and using this website, you agree to the following terms:
All information provided on the site, including product descriptions, prices, and images, is for informational purposes only and may be updated or changed at any time without prior notice.
We reserve the right to refuse service, cancel or modify orders in cases of policy violations, suspected fraud, or other reasonable grounds.
All content on the website (text, images, logos, etc.) is our property and may not be used without written permission.
Privacy Policy
We respect your privacy and are committed to protecting your personal data. Here’s how we handle your information:
Information We Collect
We collect only the data you voluntarily provide (name, address, email, phone number, etc.) when placing an order or subscribing to our updates.
Use of Information
Your personal data is used strictly for order processing, communication, and improving our service. We do not share your information with third parties, except when necessary for order fulfillment (e.g., shipping carriers) or as required by law.
Data Security
We take all reasonable steps to protect your personal information from unauthorized access, loss, or misuse.
Cookies
Our website may use cookies to analyze traffic and enhance your browsing experience. You can disable cookies in your browser settings if desired.
Return Policy
We care about your satisfaction and strive to provide the best service.
Please read our return policy carefully.
General Policy
Returns accepted within 14 days of delivery.
Return method: By mail.
Return shipping cost: Customer pays for return shipping.
To start a return, please contact us at teadrunkard.usa@gmail.com.
We will provide you with the return address and instructions.
Refunds will be issued to your original payment method within 7 business days after the returned item is received and inspected.
Tea
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Returns are accepted only if the packaging is unopened and undamaged.
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We do not accept returns for tea with opened, damaged, or tampered packaging due to hygiene and food safety standards.
Teaware (e.g., cups, teapots)
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If your item arrives broken or damaged, we will replace it or issue a refund.
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To process the claim, please:
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Contact us within 48 hours of receiving the parcel.
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Include clear photos of the damaged item and packaging.
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Once the issue is confirmed, we’ll arrange a replacement or refund promptly.